Frequently Asked Questions

Everything you need to know about our clean, skin-loving essentials.

Are Florence By Mills products vegan and cruelty-free?

Yes! We are proud to be 100% vegan and cruelty-free. We believe in creating beauty products that are kind to our furry friends and the planet.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status in real-time.

What is your return policy?

We want you to love your glow! If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.

Do you ship internationally?

We currently ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and created with clean ingredients. However, as everyone's skin is unique, we recommend performing a patch test before regular use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.