Returns & Exchanges

We want you to love your florence products, so if you are not completely satisfied, we offer returns on most items within 30 days of purchase. Items must be in their original packaging and gently used or unopened to qualify for a full refund.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase.

2

Pack Your Items

Securely place the products in their original packaging and include the provided return packing slip inside the box.

3

Attach the Label

Download and print your pre-paid shipping label, then affix it clearly to the outside of your return package.

4

Drop Off & Refund

Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing